Murray's
Domain

My Rules For Work

Work. It's something most of us have to do. The following suggestions are things we can all do to make it more enjoyable of ourselves, those we work with and those we work for. These are the things I've learned, usually the hard way!

  • Be respectful. Of every one.
  • Get up early and be there before everyone else. If anything you will beat the morning traffic.
  • Somebody, somewhere has a job worse than yours.
  • The order of importance for communications with others is; meet first, phone second, e-mail third
  • Be organized. Keep a clean desk for yourself not for what it looks like to others.
  • Do not gossip.
  • Do not help to spread rumours.
  • Be neat.
  • Shine your shoes.
  • Wash your hands. Use a hand sanitizer. Cough and sneeze at home.
  • Don't call in sick unless you are.
  • Stand up for yourself. Speak up when necessary. Respectfully.
  • Don't be late. For anything.
  • Offer to help. Anyone.
  • Complain in private. Not at work.
  • Resolve issues behind closed doors.
  • Say good morning. Say good night. To anyone.
  • Never, ever yell.
  • Respect those who do the jobs you won't or don't do.
  • Volunteer for off hour company sponsored events.
  • Self promote.
  • Tell the truth.
  • Listen more than you talk.
  • Don't interrupt.
  • Go for a walk.
  • Know if you are a morning or afternoon person.
  • Understand your pay cheque comes from your customers not your company.
  • If you are in sales, you don't own the accounts. You get to rent them and grow them.
  • If people choose to confide in you, never break that trust. Be the vault.
  • Never start a sentence with, 'okay, don't tell anybody I said this...."
  • Have fun. In good taste.
  • Don't drink too much at company or client functions.
  • It's ok to have a lower golf score than your client.
  • Send hand written thank you cards in the mail.
  • When something goes wrong tell the customer before they find out on their own.
  • Don't make excuses. Don't pass blame.
  • Take responsibility.
  • Apologize.
  • Find solutions to problems without being asked.
  • Admit you are wrong when you are. 
  • Admit you made a mistake when you did.
  • If you are using the photo copier and the paper runs out, fill the tray.
  • Don't knock on closed doors. They are closed for a reason.
  • Stay late if you have to. Go in on Saturday or Sunday if you have to.
  • If you are going through difficult times at home, leave them there.
  • Don't try to be the funny one in meetings.
  • Don't take office supplies home. That's stealing.
  • If a customer confides in you about their business, don't make it anyone elses. 
  • Give credit to others.
  • Say please and thank you. A lot.
  • Even if you need to speak to someone urgently, ask them if this is a good time.
  • Read everything that's relevant to your job and your industry. 
  • Take a course.
  • Set goals.
  • If you don't understand something keep asking questions until you do. Don't pretend.
  • Charge your cell phone every night.
  • Use a tablet.
  • Learn as much about your customer's personal life as possible. Do you know the names and ages of their children and pets.
  • Always have business cards with you. Especially after work hours.
  • Keep your resume current. It's a great way of tracking accomplishments.
  • Share your time and your ideas.
  • Use a customer relations management program and be able to access it any where. Pay  for it yourself if necessary.
  • Dress appropriately. Sales people still should be called 'suits'.
  • Check your junk e-mail folder regularly. For something important that you should have seen.
  • Need to write something. Start. The perfect wording will come later.
  • Use your car to learn. Listen to audio books and podcasts.
  • Before you say you will do something, do it, then say you've done it.
  • Take a public speaking course.
  • Take notes immediately after your meeting, not during.
  • Donate money to a co-workers child's fundraising effort. Always sign cards.
  • Put a new water jug in the water cooler if you've emptied the one that's in there.
  • Put paper in the copier if it runs out while you are using it.
  • Put new coffee pods out if the if you just emptied the box you like. Not a bad idea to leave the right amount of change behind for the next person that uses the machine. Pay it forward. It pays.






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